Professional Charges
Service Response Times
These are service objectives, not guarantees.We provide service from 8:30 a.m. to 5:00 p.m., Monday through Friday and from 9am to 1pm on Saturdays.
- 4 hour
Arrive at your location within four business hours after problem determination is completed. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For non -critical service requests, a service technician will arrive by the end of the following business day. - Next Business Day
Arrive at your location on the business day after we receive your call, following problem determination.
Types of Service
- Onsite Repairs
A service technician will come to your location for equipment repair. - Store repairs
A service technician will pick up the failed equipment and deliver it to our repair centre. Our objective is to repair it within 24 hours of arrival. Machines arriving at the repair centre in the morning are scheduled to be repaired and delivered to the customer on the same day. - Onsite Exchange
A service technician will deliver a replacement system to you in exchange for your failed machine, and uninstall the failed machine and install the replacement machine. Dell will ship the replacement system within a week after the replacement system is received by them. All shipping and handling is paid for by the customer
Please Note:
|