Sales & Support

We are here to serve you!

Sales & Customer Care

Your satisfaction is important to us. If you need help selecting a system, have a question about our services, or would like personalized assistance, our Sales Team is here to help.

For prompt, personalized service, ask for Sheena or Claire.

You can also reach our Sales & General Manager:

Sheena Brereton

Technical Support

Tropical Computers provides reliable after-sales support for all the equipment we supply. If you’re having issues or are not fully satisfied with your product, our Technical Support Team is ready to assist you with fast and efficient service.

Ask for Mark or Carlos for direct support.

Service Details

Monday-Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM

Please note: These are service goals, not guaranteed timelines.

4-Hour Response:

After our support team has diagnosed the issue – typically by phone or remote troubleshooting – we aim to have a technician onsite within 4 business hours. If the issue is logged after 1:00 PM and requires an onsite visit, the technician will arrive the following business morning. For non-urgent service requests, a technician will be scheduled to arrive by the end of the next business day.

Next Business Day Service:

If same-day response is not required, we will schedule a technician to visit on the next business day after the issue has been assessed through phone or remote support.

Onsite Repairs:

A technician comes directly to your location to repair your equipment.

Store Repairs:

We collect your equipment, repair it at our service center, and aim to return it within 24 hours. Items received in the morning are usually repaired and returned the same day.

Onsite Exchange:

We deliver and install a replacement system and remove the faulty one. For Dell systems, replacements are shipped within one week of the faulty unit being received. Shipping and handling costs are the responsibility of the customer.

  • Onsite services are free during the warranty period, unless the issue arises from misuse or conditions outside of warranty terms.
  • Issues determined to be software-related will be billed at our standard support rates.

Sales & Customer Care

Your satisfaction is important to us. If you need help selecting a system, have a question about our services, or would like personalized assistance, our Sales Team is here to help.

For prompt, personalized service, ask for Sheena or Claire.

You can also reach our Sales & General Manager:

Sheena Brereton

Technical Support

Tropical Computers provides reliable after-sales support for all the equipment we supply. If you’re having issues or are not fully satisfied with your product, our Technical Support Team is ready to assist you with fast and efficient service.

Ask for Mark or Carlos for direct support.

Service Details

Monday-Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM

Please note: These are service goals, not guaranteed timelines.

4-Hour Response:

After our support team has diagnosed the issue – typically by phone or remote troubleshooting – we aim to have a technician onsite within 4 business hours. If the issue is logged after 1:00 PM and requires an onsite visit, the technician will arrive the following business morning. For non-urgent service requests, a technician will be scheduled to arrive by the end of the next business day.

Next Business Day Service:

If same-day response is not required, we will schedule a technician to visit on the next business day after the issue has been assessed through phone or remote support.

Onsite Repairs:

A technician comes directly to your location to repair your equipment.

Store Repairs:

We collect your equipment, repair it at our service center, and aim to return it within 24 hours. Items received in the morning are usually repaired and returned the same day.

Onsite Exchange:

We deliver and install a replacement system and remove the faulty one. For Dell systems, replacements are shipped within one week of the faulty unit being received. Shipping and handling costs are the responsibility of the customer.

  • Onsite services are free during the warranty period, unless the issue arises from misuse or conditions outside of warranty terms.
  • Issues determined to be software-related will be billed at our standard support rates.